Information we collect
We collect information to provide a better service for you and future customers. This all is used to help make the experience with us as streamlined as possible.
Information you give us
We have some statistics that we run to better inform us of where our customers are coming from and how they heard about us. This helps us fine tune our target customer and advertise accordingly.
Information from the services provided
We may collect information about the type of device, serial number, type and extent of damage, and replacement parts used in the repair process. With this information, we are able to help gauge what type of repairs are trending and to plan our inventory to help prepare for potential customers.
Information you share
At times, we may offer special discounts for you or friends and family in exchange for sharing your experience with our company. This may include a link to your account on a social networking or review site.
Your personal information
Any information you provide including street address, e-mail, telephone number, and credit card information is securely added to our database, and is only accessible by our technicians and the store manager. Credit card information is removed from our database after the repair is complete and is only available through our credit card process in case a refund is necessary. Given the business of repairing personal electronic devices, we may need access to the device in order to perform a full diagnosis. This can possibly give access to personal information. Any personal information we accidentally come across during a repair is completely confidential and will not be copied or removed from the device.